Purchase FAQs

What is the return policy for items purchased from ENXERYS?

ENXERYS has a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in the original packaging. A receipt or proof of purchase is also required. For more details, please refer to our return policy.

How long does shipping take for orders placed at ENXERYS?

Orders typically take up to 2 business days to process before shipment. Once shipped, standard delivery times range from 7 to 12 business days. However, please note that unexpected delays may occur due to circumstances beyond our control, such as those related to the current pandemic.

Are there any additional costs associated with my order?

Customers are responsible for any applicable taxes and duties that may be imposed by customs. It is advisable to check with local regulations to understand any potential additional costs before placing an order.

What should I do if my item arrives damaged or incorrect?

If you receive a damaged or incorrect item, please inspect your order upon reception and contact us immediately at info@enxerys.com. We will evaluate the issue and work towards a satisfactory resolution.

Can I exchange an item I purchased?

To exchange an item, the fastest method is to return the original item and, once the return is accepted, make a separate purchase for the new item. This ensures that you receive the desired product promptly.

What if I need to cancel my order?

If you wish to cancel your order, please contact us at info@enxerys.com as soon as possible. If the order has not yet been processed, we will do our best to accommodate your request. However, once an order has been shipped, it will need to follow the return process outlined in our policy.